Small Business Expert: Your Customer Service Questions Answered – Forbes

My formula:Payemployees well, which I define as: Pay them in line with (or better) than what people in similar positionsoutsideyour company make, and pay them in line withwhat people in similar positions/with similar credentials/withsimilar quality of workinsideyour company makeand dontforget the importance and ethical imperative of providing benefits.
For the original version including any supplementary images or video, visit http://www.forbes.com/sites/micahsolomon/2014/10/31/small-business-expert-answers-to-your-customer-service-challenges/

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